Assistance A-Z

We provide support for your project as well as your end users and partners.

Basic Assistance A-Z

55htva / Par utilisateur / Par mois

Notre service comprend.

  • 48hrs respond
  • e-mail channel
  • ticket channel
  • 10:30 to 12:00 and 14:00 to 17:00
  • Mon-Fri (ex Belgium Bank Holidays)

Standard Assistance A-Z

90htva / Par utilisateur / Par mois

Notre service comprend.

  • 4hrs respond
  • e-mail channel
  • ticket channel
  • 10:30 to 12:00 and 14:00 to 17:00
  • Mon-Fri (ex Belgium Bank Holidays)

Business Assistance A-Z

150htva / Par utilisateur / Par mois

Notre service comprend.

  • Hotline
  • e-mail channel
  • ticket channel
  • Dedicated 08:00 to 17:00
  • Mon-Sat (ex Belgium Bank Holidays)

Exigences


  • Teamviewer doit être installé et disponible pour notre equipe de support et non monopolisé par un autre fournisseur
  • Supported Microsoft Windows License.
  • OS X Mojave or superior .
  • Linux Debian/Ubuntu based distribution.

responsive

Take a look to our Service Level Agreement

Don't waste your time without knowing what you are getting into


Read SLA